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Frequently Asked Questions

 


Contact

Below you will find our most frequently asked questions. In case your question remains unanswered, please feel free to reach out to us directly:

Amsterdam
amsterdam@yays.com 
T +31202149940

Barcelona
barcelona@yays.com 
T +34628244374 


Self-serviced apartments

What kind of services do you provide?
We offer self-serviced apartments with a fully equipped kitchen. You will, therefore, have a lot more space and privacy compared to an average hotel room. A concierge is available 24/7, for any assistance and questions you might have during your stay. Please be kindly advised that we do not provide a daily cleaning service. A complimentary cleaning service is offered when you stay more than 7 nights and extra cleaning moments are available for a surcharge. Please contact your reception desk during your stay.

Do you provide a daily cleaning service?
We offer self-serviced apartments, that come with a lot of space and privacy. A daily cleaning service is not part of this self-service. For guests staying for longer than 7 nights, a complimentary weekly cleaning is included. Extra cleaning moments are available for a surcharge. Please contact your reception desk during your stay.


Check-in & check-out

Where can I check in?
Amsterdam: For Yays Bickersgracht and Yays Zoutkeetsgracht, check-in is available at the same address at Yays Zoutkeetsgracht: Zoutkeetsgracht 116. The reception is opened 24/7, and it is only a short 8-minute walk from Yays Zoutkeetsgracht to Yays Bickersgracht.
For Yays Oostenburgergracht, you can check-in at the reception desk, located at the address: Oostenburgergracht 73. The reception is open 24/7.

Barcelona: Yays Sagrera check-in is located at Puerto Principe 26-40.

At what time can I check in?
Regular check-in hours: daily from 14:00. Apartments cannot be accessed before 14:00. If availability allows it, it may be possible to check-in before 14:00 upon request. Please be advised that extra charges are applicable for an early check-in. Please contact the local office (details above) for more information.

Can I store my luggage when I cannot check in earlier?
We are more than happy to store your luggage for you. Before check-in or after check-out you can store your luggage at the reception desk of your Yays location. 

At what time can I check out?
Check-out is before 11:00 (am), so our housekeeping staff can prepare the apartment for the next guest. A surcharge is applicable for late check-out. Please contact the local office (details above) for more information.

Location & route

How can I reach the Yays locations?
Find the most convenient way to travel to:

Yays Bickersgracht (Amsterdam) by using Google Maps
Yays Zoutkeetsgracht (Amsterdam) by using Google Maps
Yays Oostenburgergracht (Amsterdam) by using Google maps
Yays Sagrera (Barcelona) by using Google maps


Where can I park my car?
Amsterdam: Please be informed that public parking is relatively expensive in Amsterdam and parking spaces are limited. You are kindly advised to check the website of I Amsterdam here for more info about the parking facilities in the center of Amsterdam. Yays Amsterdam locations do not offer private parking.             

Barcelona: Yays Sagrera offers paid parking facilities at the apartment building. Please contact the local office (details above) upfront for parking rates and availability. 

How can I order a taxi? 
We work with a renowned and trusted taxi company that can bring you to and from the airport for a fixed rate. Please visit the reception desk during your stay or contact the local office (details above) upfront to make arrangements. 

Where can I buy tickets for public transport?
Amsterdam: Public transport tickets can be bought at the local train- or metro station. Single tickets, day tickets and multiple-day tickets are available. We advise you to plan your trip and inform yourself about the possibilities, schedules and tickets here (train) and here (tram, ferry, bus and metro).

Barcelona: Travelling within Barcelona by public transport is straightforward and convenient. For more information about public transport, special discounts, and tickets, please find the official website here

Cancellation & changes

Can I change or cancel an existing reservation?
If you booked your stay directly with us, either via our website www.yays.com or via phone or email, contact us to request a change or cancellation. If you booked via another website, we kindly ask you to contact that specific website to make any changes in regards to your booking.

Can I change the booker or guest names?
We are more than happy to assist you in changing the booker or guest names. Feel free to contact us directly (details above). 

How can I amend my existing reservation?
We understand that changes in travel plans can happen. Depending on the policy of your reservation, we can amend the dates of your booking most of the time, based on availability. Please contact us with all the details (contact details above) and we'll do our best to help you in any way we can.

Can I cancel my existing reservation?
We understand that changes in travel plans can happen. Depending on the policy of your reservation, we can cancel your reservation up to 72 hours prior to your date of arrival, as long as your booking policy allows it. Please contact us (details above) for more information.

What happens when I do not cancel the reservation and when I do not make use of the apartment?
When you do not use the apartment and you have not cancelled the booking prior to your arrival, the total price of your reservation will be charged to you. Depending on your reasons for the no-show, you can reach out to your travel insurance to claim any possible refunds.

Payment

How do I pay for my booking?
When making a booking via the website of Yays, you will be asked to pay for your stay in advance.

What kind of payment methods do you offer?
It is possible to pay for your stay with any major credit card: Visa, Mastercard and American Express. We accept most common payment options depending on the country you are based. If you need any information on these payment options, please contact us directly (details above).

Can you provide me with an invoice of my stay?
We are more than happy to provide you with an invoice of your stay. Request your invoice upon check-out at the reception desk.

Services & other

Can I use Wi-Fi for free?
Free Wi-Fi is available in all Yays apartments.

Do you provide extra beds?
We have a limited amount of apartments with a sofa bed in the living room. These sofa beds can be used as an extra bed. The use of the sofa bed must be requested upfront and confirmed by Yays. Use of the sofa bed can only be allowed when the maximum number of guests in the apartment will not be exceeded as per rules & regulations.

Do I need to bring my own hairdryer with me?
There is no need for you to bring your own hairdryer with you. In all Yays apartments, hairdryers are available for free.

Should I bring my own soap and shampoo with me?
Yays shampoo, shower gel and body lotion are provided. If you need extra, please contact the reception desk during your stay.

Are pets allowed?
No, unfortunately, the Yays apartments are not suitable for animals and bringing your pet is not allowed.

What kind of drinks are provided?
All of our apartments offer a Nespresso coffee machine, an electric kettle, and coffee, tea, sugar and milk powder to get you started. 

Should I bring my own bed linen and towels?
Good question! Don't worry about linen and towels, we got you covered. All apartments are provided with bed linen and one large towel and one small towel per guest. Please be kindly advised that your towels are only refreshed when you stay for 7 nights or longer. If you wish for extra towels and/or linen please contact your reception desk during your stay. Additional charges may be applicable.

Do you provide a daily cleaning service?
Yays offers self-serviced apartments. This means we offer you with a lot of space and privacy that comes with your own apartment. A daily cleaning service is not part of the self-service concept. If you are staying for longer than 7 nights, a complimentary weekly cleaning is included. Extra cleaning moments are available for a surcharge. Please contact your reception desk during your stay.

Do you offer breakfast?
As part of the self-service concept, breakfast is not available. A fully equipped kitchen and a fridge are provided to make yourself a delicious breakfast. We will happily direct you to the nearest supermarket, or if you don't feel like cooking, the best spots in the neighbourhood to treat yourself with the best breakfast the area has to offer.

Do you offer a different rate for adults or children?
Prices on the website www.yays.com are displayed per apartment, regardless of how many people are staying over. Please confirm the number of people before arriving, so we can make sure to not exceed the maximum number of guests and ensure your safety and that of other guests. 

Do you provide baby cots?
Baby cots are available upon request. Please contact the local office (details above) to reserve a baby cot. Additional charges may be applicable.

Can I rent a bicycle?
Amsterdam:
 The best way to get around in Amsterdam is by bicycle! All Yays Amsterdam locations offer bike rental which can be requested upon arrival at the reception desk. The charges for bicycle rent are 20 euro's per day (including insurance). A deposit may be necessary.